Returns & Cancellation

1. Cancellation Policy

You may request a cancellation of your order within 2 hours of placing it, provided the order has not already been dispatched. To cancel, please contact our support team immediately at care@favelynamkeen.com.

Once an order has been handed over to our shipping partner, it cannot be cancelled.

2. Return Eligibility

Because Favely deals in perishable food items, we do not accept general returns based on personal taste preferences. However, returns or replacements are accepted under the following strict conditions:

• The product received is past its expiry date.
• The packaging is severely damaged, unsealed, or tampered with upon delivery.
• The wrong product was delivered.

3. How to Initiate a Return/Refund

If your order meets the eligibility criteria above, please follow these steps within 24 hours of delivery:

• Email us at care@favelynamkeen.com with your Order ID.
• Attach clear photographs of the product, showcasing the damage or incorrect item, along with the shipping label.
• Our quality check team will review your request within 24-48 hours.

4. Refunds

If your refund is approved, it will be processed automatically to your original method of payment within 5-7 business days. If you paid via Cash on Delivery (COD), our team will contact you for your bank account or UPI details to process the refund.